Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorisation and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@heightsafetycentral.com.au

SHIPPING ADDRESSES

Please provide a street address where you, or an authorised person, will be available to receive your parcel during normal business hours. Goods cannot be delivered to a post office box. 

SHIPPING AND HANDLING

All orders placed with heightsafetycentral.com.au will incur an $12.95 (+GST) flat rate shipping and handling fee**

**All orders over $500 receive free shipping

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@heightsafetycentral.com.au and we will process the claim on your behalf.

Cancellations & Refunds:

We do not accept cancellations as a simple "change of mind". If the item(s) you receive are defective & you believe you will require a refund then please contact us on info@heightsafetycentral.com.au & provide a detailed description of the problem & photos if possible as we will open a case with the supplier & try to resolve it as quick as possible for you. Refunds will only be given if the item is proven to have a major problem. Refunds will only be issued to the original credit or debit card that you used when placing your order.